Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At True Fortune Casino, we believe that online gaming should be enjoyed as entertainment only. Casino games are designed with a house edge, meaning the odds always favour the casino over time. Never gamble with money you cannot afford to lose, and never view gaming as a way to earn money or solve financial problems.

Responsible gaming is everyone's responsibility. We're committed to providing a safe and enjoyable experience for all our players.

Age Verification

Gaming is strictly for adults only. In the United Kingdom, you must be 18 years of age or older to access and use True Fortune Casino.

We take age verification seriously and reserve the right to request proof of identity and age at any time. Playing whilst under the legal gambling age is prohibited and may result in account closure and forfeiture of funds.

If you are under 18, please do not register an account.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs in yourself and others:

• Chasing losses: Gambling more to try to recover money you've lost
• Loss of control: Being unable to stop or reduce your gaming activity
• Hiding your gambling: Keeping your gaming activity secret from family or friends
• Increasing stakes: Needing to bet larger amounts to achieve the same excitement
• Neglecting responsibilities: Missing work, school, or family commitments due to gaming
• Financial strain: Borrowing money or going into debt to fund gambling
• Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gaming
• Jeopardised relationships: Gaming causing conflict with loved ones
• Using gaming to escape: Gambling to cope with stress, anxiety, or other problems

If you recognise any of these signs, please seek help immediately.

Self-Help Tools & Safer Gaming Features

True Fortune Casino provides tools to help you maintain control of your gaming:

Deposit Limits

Set a daily, weekly, or monthly limit on how much you can deposit into your account. Once reached, you cannot deposit further until the period resets.

Loss Limits

Set a maximum amount of losses you're willing to accept during a specified period. Gaming will be suspended once this limit is reached.

Session Time Limits

Set a reminder or automatic logout after a specified period of play to prevent extended gaming sessions.

Reality Checks

Receive periodic notifications about how long you've been playing and how much you've spent during your current session.

Self-Exclusion

Voluntarily exclude yourself from your account for a period of time (from 6 months to indefinite). During self-exclusion, you cannot access your account, deposit funds, or place bets.

Account Closure

Permanently close your account if you wish to stop gaming entirely.

To access these tools or discuss your gaming habits, please contact our customer support team or log into your account settings.

Support & Helpline Organizations

If you or someone you know is struggling with problem gambling, confidential help and support are available from these organisations:

United Kingdom

• GamCare
  Free, confidential support and counselling for problem gambling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop
  National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Telephone: 0800 195 8900 (Monday–Friday, 9am–5pm)
• National Problem Gambling Clinic
  Specialist NHS treatment for gambling disorders
  Available through NHS referral
• Gamblers Anonymous
  Peer support and self-help meetings
  www.gamblersanonymous.org.uk

International Support

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (24/7)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Information and support for problem gambling
  Telephone: 0800-1372700 (free, confidential, 24/7)

Take Action Today

If you believe you have a problem with gambling, or if you're worried about someone else's gaming habits, please reach out for help immediately. Speaking to a counsellor or advisor is free, confidential, and the first step towards recovery.

There is no shame in asking for help. Professional support is available 24/7.

For more information about responsible gaming or to access self-help tools on your True Fortune Casino account, please contact our customer support team.